Patient Participation Group
R J Mitchell (Butt Lane/Waterhayes), Loomer Road and Lymebrook Surgeries.

Welcome to the Patient Participation Group

We are a Voluntary Group, Elected by the Patients who aim to represent your needs and views concerning the delivery of Primary care by your GP surgeries. The PPG is open to all Patients over 16 registered with the Practice.

We have been operating since 2012 under the name of R J Mitchell PPG.

With the merger of Loomer Medical we will cover 4 sites: Butt Lane, Waterhayes Lymebrook and Loomer Road.

This will entail some changes to our operating procedures but will fundamentally stay the same.

The Quality Care Commission (C.Q.C.) which oversees that high standards of care are being delivered, ensure that PPG's are established and run properly.

We work with the Practice to :-

Identify areas for improvement

Improve Communication between Patients and the Practice

Inform Patients where other services are available.

GoTo LOOMER medical group website 




We are pleased to announce that our RJ Mitchell and
Waterhayes sites telephones will be moving onto our Group platform as of the
18th April 2019. This will enhance the site by connecting the team members
handsets as extensions to the rest of our Group Sites and offices, giving them
quicker and easier access to all of our Clinical and support staff across the
organisation. Also all calls into the practice will be logged onto our Primary
Care navigation system and then answered by our Patient Contact Centre Team.

As a result of this update there will be the following changes to
bring the branch into line with our other Surgery sites:- 
New telephone number 0300 365 0002  (should you ring the old telephone number by mistake
you will get a recorded announcement detailing the new number to call)
Extended Telephone access

hours:- Monday-Friday 8.00am - 6.30pm including Thursday afternoons

 The hour between 8.00-9.00am is protected exclusively for
patients requesting an urgent same day appointment (please note you will
not be required to call at 1pm for an afternoon appointment).
If you are calling the surgery for a sick note (med 3)

or for test results, you will need to call after 11am.

If you are calling to book a pre-bookable routine
appointment or a pre-bookable telephone consultation you should call after

Pre-bookable routine appointments are also available to
book online
Please note that the surgery reception will continue to
open at 8.30am and therefore same day appointments may be limited if you
choose to go to the surgery in person.
If you have any questions please speak to one of our team 

Thank you - Loomer Medical Group  

How to use this website

Move your curser over the boxes on the left of this page and click onto the subject you wish to read about.

  • Suggestions

    Your PPG is keen to develop ideas put forward by Patients.Suggestion boxes are located in your surgery waiting rooms. 
    Alternatively you can send an email to the PPG Secretary by using the "Contact Us" box.

You can book appointments with the Practice nurses. 
There are many different check ups and treatments you may wish to use.

Last Updated 23/09/2019
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